What are the key four change management stages – and how are they best managed?
- Awareness: Ensure awareness by all internal and external employees that new technologies or processes are coming and make sure they know of all the time frames and related actions.
- Understanding: Build understanding of the potential benefits for the employees—why the new technology or processes is needed.
- Adoption: Create ownership of the change, so employees feel included and are eager for adoption of the new or updated processes and technologies.
- Commitment: Generate higher morale and increased commitment from all employee groups in consistently using a new system and/or process.